{"id":6358,"date":"2021-10-08T09:34:47","date_gmt":"2021-10-08T07:34:47","guid":{"rendered":"https:\/\/charmingapartments.it\/?page_id=6358"},"modified":"2021-10-12T11:16:22","modified_gmt":"2021-10-12T09:16:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/charmingapartments.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"
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__CONFIG_group_edit__{}__CONFIG_group_edit__<\/div>
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WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?<\/p> <\/div>

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Check-in from 14.00 onwards \/ Check-out by 11.00. <\/font>A small message is welcome when you leave the apartment! <\/font><\/font>
If the apartment is free before 2pm I will let you know and in case we can anticipate the delivery.<\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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HOW IS CHECK-IN DONE?<\/p> <\/div>

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All my apartments are equipped with a self check-in system. <\/font><\/font>
After making your reservation you will receive a link to a (private) web page where you can enter your identity documents.<\/font><\/font>
Below is the information to enter the house with your mobile phone (Web App) or with a numeric code. <\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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IS IT POSSIBLE TO DEPOSIT BAGGAGE IN ADVANCE?<\/p> <\/div>

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Unfortunately not. <\/font>However, it depends on the various departure and entry times of the other guests.<\/font><\/font>
Alternatively there are some convenient and cheap luggage storage in the city.<\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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IS THERE WIFI?<\/p> <\/div>

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Of course! <\/font>All apartments are connected with optical fiber from 200 to 500 Mega download. <\/font>(Ideal for the Smat tv that is in the house)<\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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IS THERE A PARKING \/ GARAGE?<\/p> <\/div>

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There are no free parking spaces in the city! <\/font>I only have 2 and they must be fixed in time.<\/font><\/font>
The first under the Santa Maria Novella station (for the apartment in Via Avelli)<\/font><\/font><\/p>

The second at the Sant'Ambrogio public pay car park!<\/font><\/font>

Both are open 24\/7 and accessible with a card.<\/font><\/font>
The cost per day is around \u20ac 30.<\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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THE RATE ALSO INCLUDES BREAKFAST<\/p> <\/div>

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No in the apartments you can find everything you need to have breakfast but food is not included (they are prohibited for tourist rentals)! <\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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ARE THE APARTMENTS LOCATED WITHIN THE ZTL?<\/p> <\/div>

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It depends, almost always not, they are located outside, even if for a few meters, in fact they are very close to the points of interest in the city.<\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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ARE PETS ALLOWED?<\/p> <\/div>

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No pets are not allowed.<\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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HOW CAN I BOOK?<\/p> <\/div>

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- You can book directly here on our official website, online 24 hours a day, 7 days a week.<\/font><\/font>
Availability is displayed in real time and payments are protected. <\/font>It is also possible to book by telephone. <\/font>(+39 055 01 08 67)<\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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HOW CAN I PAY?<\/p> <\/div>

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You can choose whether to pay at check in or the balance in advance.<\/font><\/font><\/p>

To pay at check-in you can select is \"FLEXIBLE\", and only a credit card is required as a guarantee for the reservation (the credit card may be subject to pre-authorization before arrival).<\/font><\/font><\/p>

To make the advance payment the rate that you can select is the \"NON-REFUNDABLE\", a credit card is required, the charge will be made directly usually within 24 hours of booking confirmation.<\/font><\/font><\/p>

If you don't have a credit card, you can guarantee your reservation by bank transfer.<\/font><\/font>
In this case, please contact me to be able to communicate the data and to proceed with the booking confirmation.<\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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I ALREADY HAVE A RESERVATION. IS IT POSSIBLE TO MODIFY OR CANCEL IT?<\/p> <\/div>

<\/div>


Take a look at the emails received in the Junk Email folder.<\/font><\/font>
Alternatively, if you can't find it, call me or write me and I'll send it back!<\/font><\/font><\/p>

If you have another booking system, like above, please contact their customer support.<\/font><\/font><\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div>

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I HAVE MADE AN ONLINE RESERVATION BUT HAVE NOT RECEIVED THE CONFIRMATION EMAIL. WHAT SHOULD I DO?<\/p> <\/div>

<\/div>

Dai una occhiata alle mail ricevute nella cartella Posta indesiderata.
In alternativa, se non la trovi chiamami o scrivimi che te la rimando!<\/p>

Se invece avete un altro sistema di prenotazione, come sopra, ti invitiamo a contattare la loro assistenza clienti.<\/p><\/div><\/div> <\/div><\/div> <\/div> <\/div><\/div><\/div><\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-17b602e301f\"] .tve-toggle-column { width: calc(100% - 0px) !important; margin-left: 0px !important; }[data-css=\"tve-u-17b602e301f\"] .tve-toggle-grid { margin-left: 0px !important; }[data-css=\"tve-u-17b602e301f\"] .thrv_toggle_title { border-top: none; border-right: none; border-bottom: 1px solid rgb(12, 17, 21); border-left: none; border-image: initial; --g-bold-weight:700; --g-regular-weight:400; --tve-font-size:14px; --tve-font-weight:var(--g-regular-weight,normal); --tve-text-transform:uppercase; --tve-color:rgb(12, 17, 21); --tve-letter-spacing:1px; padding: 16px 10px !important; }[data-css=\"tve-u-17b602e301f\"] .thrv_toggle_title .tve_toggle { color: rgb(12, 17, 21); --tcb-applied-color:var$(--tcb-local-color-0d159,rgb(12,17,21)); 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